Returns & Refunds – urbansjewellery.com
1. Return Eligibility
We accept returns within 30 days for:
- Unworn/unused jewellery in original condition
- Defective items (report within 48 hours)
- Incorrect items received
Non-Returnable Items:
- Custom/personalized pieces
- Pierced jewellery (hygiene reasons)
- Sale items marked “Final Sale”
2. Return Process
3 Simple Steps:
- Request authorization at urbansjewellery.com/returns
- Package items securely with all certificates
- Ship via tracked service (recommend insurance for high-value items)
3. Refund Options
- Original Payment: 7-10 business days after inspection
- Store Credit: Immediate (+15% bonus for future purchases)
- Exchange: Free size adjustment within 14 days
4. Special Conditions
- Luxury Items ($500+): Requires original appraisal documents
- International Returns: Customer pays duties & return shipping
- Engagement Rings: 30-day upgrade program available
5. Damaged Items
- Submit photos/video at urbansjewellery.com/claims
- We’ll arrange insured return shipping
- Full refund or remake guaranteed
Track return status: urbansjewellery.com/return-status