Terms of Business – urbansjewellery.com

1. Acceptance of Terms

By using urbansjewellery.com, you agree to these legally binding terms governing all transactions.

2. Product Authenticity

• All gemstones come with certified grading reports
• Precious metals hallmarked per international standards
• View certifications at checkout

3. Made-to-Order Items

• Custom designs require 50% non-refundable deposit
• Production timeline: 4-8 weeks
• Design modifications void cancellation rights

4. Valuation & Appraisals

• Insurance appraisals available (+$75 fee)
• Valuation disputes require GIA-certified reassessment
• Appraisal revisions within 60 days: complimentary

5. Ownership Transfer

• High-value items (>$5,000) require:
  • Notarized ownership transfer
  • Secondary identity verification

6. Ethical Sourcing

• Conflict-free diamonds policy
• Recycled gold program details: urbansjewellery.com/ethics

7. Limitation of Liability

Not liable for:

• Natural gemstone characteristics
• Wear-and-tear damage
• Third-party appraisal variances

8. Dispute Resolution

• Arbitration required before litigation
• Governing law: New York State
• Venue: Manhattan courts

9. Policy Updates

Changes effective immediately upon posting at: urbansjewellery.com/terms

For heirloom service inquiries: urbansjewellery.com/concierge